Integrating technology into all areas of a business can result in certain changes to business operations and functions. These changes often increase the efficiency within a business which can facilitate sales growth and expansion.

The process of integrating technology into all areas of a business is called digital transformation and these are key areas of digital transformation.

Process Transformation

A business process is a collection of related, structural activities in which a specific sequence results in a product or service. These processes can increase efficiency and customer satisfaction and a few examples are customer service, finance, accounting, human resources, sales, and management.

Digital transformation services will integrate technology into these processes in order to further lower costs and increase quality and efficiency. Process transformation is thus an important area of digital transformation services and a software development company will look at the best tools to help a company transform its processes to digital platforms without disrupting operations. 

Domain Transformation

The integration of digital technology into all areas of a business can open up new opportunities and domains for the business. While a business may have limited their focus on certain products or servers due to a lack of resources, digital transformation services can show a business how they can expand into new areas, thus paving the way for domain transformation.

This broadening and diversifying of services and products is a key aspect to digital transformation and is an important aspect to consider when a business looks for software development services.

Organisational transformation

When integrating digital transformation services with business processes, adaptability problems may arise among employees. This may be due to the fact that company culture, practices, and capabilities were not structured or cultivated to suit digital technologies. However, the integration of technology does require a change in or redefining of the organisation’s culture, mind-set, capabilities, and practices.

Not focusing on organisational transformation can have adverse effects on the business and can affect the quality of the digital transformation services carried out by the software development company.

This is why organisational transformation is an important area of digital transformation. While the business may invest in a skilled company that has the tools and resources to provide high quality digital transformation services, it is also important that the business invests in training employees and ensuring organisational transformation takes place without disrupting business operations.

In addition to these three key areas of digital transformation, many also consider leadership, innovation, and experiences as main areas of digital transformation. Integrating technology into the operations of a business requires a massive amount of change within the organisation and leadership plays a key role in facilitating this kind of change.

While a business can hire skilled software development services for their digital transformation services, the change required to ensure the digital transformation occurs successfully, especially in terms of organisational transformation, relies heavily on the kind of leadership that is directing the organisation.

Employees who may have doubts about the digital transformation, for instance, may feel more confident about the changes to the business operations and functions if they are led by a strong leadership that leads by example.

Innovation plays a huge role in any kind of transformation and this is true about digital transformation as well. While innovation can disrupt business processes, they can also improve the products or services the business offers customers. The right kind of innovation can contribute greatly to domain transformation and it is vital that companies focus on it.

Experiences look at the customer’s experience with the business, especially when it integrates technology to all areas of the business using software development services. A business must thus consider customer experiences and expectations before making the digital transformation as the business may rely heavily on its existing customers for sales growth and expansion after digital transformation services are made use of.

In addition to customer experience, it is also important that the business pays attention to employee experience, which is very much a part of organisational transformation. These are some of the main areas of digital transformation that a company must focus on when looking for digital transformation services.